1. About this Privacy Policy

Chloe Hannah Dog Training respects your privacy and is committed to handling your personal information responsibly. This policy explains what personal information I collect, why I collect it, how I use it, how long I keep it and the rights you have under UK data protection law.

Business: Chloe Hannah Dog Training
Privacy contact: chloehannahdogtraining@gmail.com

2. Personal information I collect

Depending on how you interact with my business, I may collect the following information:

Enquiries and contact details

• Name, email address and telephone number.

• Postcode and, where needed to provide training, your address.

• How you found my business and the information you provide about the help you need.

Information about you and your dog

• Your dog's name, age, breed, sex, weight and neutering status.

• Information about your dog's background, behaviour, training needs and relevant history.

• Information about your household, including the ages of household members and details of other pets, where relevant to training.

• Information you provide about aggression history, safety concerns, access, parking and directions.

I ask for information that helps me assess whether my services are suitable and plan appropriate training. Please only provide information that is relevant to your enquiry and your dog's training needs.

Client communications

• Messages exchanged through WhatsApp, email or other communication channels used to discuss enquiries, arrange sessions and provide training support.

• Notes relevant to your dog's training and progress.

Payments and business records

• Information needed to record payments made through Revolut or a Revolut payment link.

• Relevant transaction and accounting records.

I do not need your full payment-card details to provide dog-training services.

Website and usage information

• Technical information and website usage data collected through cookies and similar technologies, including analytics and advertising information where applicable.

3. How I use your information

I may use your personal information to:

• Respond to enquiries and arrange discovery calls.

• Assess whether my services are suitable for you and your dog.

• Prepare and deliver individual dog-training sessions.

• Provide follow-up guidance and training support through WhatsApp.

• Communicate about appointments, cancellations and changes to services.

• Process and record payments.

• Maintain business and accounting records.

• Understand how visitors use my website and measure advertising performance.

• Meet legal obligations and establish, exercise or defend legal claims where necessary.

I do not sell your personal information.

4. My lawful bases for processing

Under UK data protection law, I rely on one or more of the following lawful bases, depending on the purpose:

• Contract: where processing is necessary to take steps at your request before entering into a contract or to provide agreed services.

• Legitimate interests: for appropriate business administration, responding to relevant enquiries, maintaining records and improving my services, where these interests are not overridden by your rights.

• Legal obligation: where I need to retain or disclose information to comply with legal requirements, including applicable tax and accounting obligations.

• Consent: where consent is required, including for relevant non-essential cookies and similar technologies.

Where I rely on consent, you can withdraw it. This does not affect the lawfulness of processing carried out before withdrawal.

5. Forms and third-party services

I use third-party services to operate my website, collect information and deliver my services. These may include:

• Squarespace: website hosting and enquiry forms.

• Google Forms and Google Drive: collecting detailed pre-consultation information and storing form responses in a spreadsheet.

• WhatsApp: client communication and training support.

• Revolut: receiving payments and maintaining payment records.

• Google Analytics: understanding website usage.

• Google Ads: advertising and measuring advertising performance.

These providers may process information on my behalf or for their own purposes under their respective terms and privacy policies. Information may be processed outside the UK, subject to the applicable safeguards and legal requirements.

You can read more in the providers' privacy information:

• Squarespace Privacy Policy

• Google Privacy Policy

• WhatsApp Privacy Policy

• Revolut Privacy Policy

6. How I store and protect information

I take reasonable steps to protect personal information against unauthorised access, loss, misuse or disclosure.

Detailed questionnaire responses are stored in my private Google Drive account. Access is restricted to me, and my Google account is protected by security measures including two-step verification.

Information may also be held within the systems used to operate my website, communicate with clients and process payments. No method of electronic storage or transmission can be guaranteed to be completely secure.

7. How long I keep information

I keep personal information only for as long as reasonably necessary for the purpose for which it was collected, taking account of legal, accounting and business requirements.

• Enquiries that do not become clients: generally 12 months after the last contact.

• Clients and training records: for the duration of our working relationship and generally 12 months afterwards, unless a longer period is reasonably necessary.

• Financial and accounting records: for the period required by applicable tax and accounting rules.

• Website analytics and advertising data: according to the relevant service settings and retention periods.

I may retain particular information for longer where necessary to comply with legal obligations or establish, exercise or defend legal claims.

8. Sharing your information

I do not sell your personal information. I may share information with the service providers described in this policy where needed to operate my business, provide services, manage payments or measure website and advertising performance.

I may also disclose information where required by law or where necessary to establish, exercise or defend legal claims.

9. Cookies and similar technologies

My website uses cookies and similar technologies. These may support website functionality, remember your cookie preferences, measure website usage and support advertising.

You can manage your preferences using the cookie banner and available cookie-management options. Google technologies may send certain requests even when consent is declined, without necessarily storing analytics or advertising cookies.

For more information about the cookies and similar technologies used on my website, their purposes and how to manage your preferences, please see my Cookie Policy.

10. Your data protection rights

Under UK data protection law, you may have the right to:

• Request access to the personal information I hold about you.

• Ask me to correct inaccurate or incomplete information.

• Ask me to erase your information in certain circumstances.

• Ask me to restrict how I use your information in certain circumstances.

• Object to processing based on legitimate interests in certain circumstances.

• Request a copy of certain information in a portable format, where applicable.

• Withdraw consent where processing is based on consent.

• Complain to the Information Commissioner's Office (ICO).

These rights are subject to legal conditions and exemptions.

To exercise your rights, contact me at chloehannahdogtraining@gmail.com.

You can find information about making a complaint at the ICO website.

11. Children's information

My services are arranged with adults responsible for the dog. If information about children in a household is relevant to assessing a dog's environment or planning safe training, please provide only the information reasonably necessary for that purpose.

12. Links to other websites

My website may contain links to third-party websites. I am not responsible for the privacy practices or content of those websites. Please consult their own privacy policies.

13. Changes to this Privacy Policy

I may update this policy from time to time to reflect changes to my business, the services I use or applicable legal requirements. The latest version will be published on this page.

14. Contact

If you have questions about this Privacy Policy or how I handle your personal information, please contact:

Chloe Hannah Dog Training
Email: chloehannahdogtraining@gmail.com